I have worked for a broad range of clients from small, fast-moving startups to Fortune 100 clients with multi-year, multi-million dollar projects.

I have worked for some of the largest digital consultancies in the US and Europe, including AnswerThink, Scient, and Digitas. In the course of my career I have conducted user research in seven countries and helped ship meaningful, delightful products that millions of users interact with on a daily basis.

Most recently I was the Vice President and Head of User Experience Research and Design for Charles Schwab, a leading financial institution with over $7 trillion under management. I am responsible for our multi-platform design strategy that includes native mobile applications, responsive web solutions and innovation for emerging platforms.

At Charles Schwab I:

- Built the UX team from the ground up across our San Francisco, Austin, Denver and Chicago offices

- Led the growth of the UX Research practice.

- Led the design of Schwab's first native Android and iOS applications

- Led the design of Schwab's robo-advisor, Schwab Intelligent Portfolios

- Led the complete redesign of Schwab's client-facing web experience

- Created the vision for Schwab’s multi-platform design system

- Established a modern cross-functional collaborative process with the technology and business teams